Our GOTHAM Guarantee is designed to provide our clients with a measure of insurance and peace of mind that is unequaled in the pest control industry. It's just one more way we show that with one call lo GOTHAM, you will be pest-free. We stand behind this commitment 1OO% and reinforce our mission with the following guarantees:
It begins with our comprehensive initial intensive program. The intensive program is designed to eliminate your pests. You are under no obligation to pay us for the intensive until the pests are gone.
Having completed our initial intensive program to your complete satisfaction, we then begin a regular maintenance and service program with the features detailed below. If new cockroach or rodent infestations occur between our scheduled service visits, GOTHAM will do the following:
a. Take immediate action to correct the pest problem to your satisfaction at no additional charge. We will respond the same day if you call our office before noon. Or by the end of the next business day if you call between noon and 5:00 PM, or your next month's service is free.
b. Follow-up services will be scheduled as determined by the presence of the following:
3 or more cockroaches......weekly until resolved.
2 or more mice......weekly until resolved.
1 or more rats (inside or out)......every other day until resolved.
c. if we do not solve a recurring pest problem to your satisfaction, Gotham will, at your request, refund all monies paid under the current contract for up to one year.
d. Gotham Pest Control will meet with any state county or city regulatory agency to help your business be in compliance with all local authorities by providing advice, knowledge, experience, and service.
Gotham's Quality Assurance Department will assist you through the intervention and negotiation with the Health authorities to resolve any compliance matter related to pest infestation...at NO CHARGE.
You are always fully protected by this GUARANTEE when you are actively participating in the program, as outlined in the Client Satisfaction Procedures and Conditions.
You are entitled to the benefits of Gotham Guarantee, providing that payment of all Gotham invoices is current and that you are in compliance with Gotham's "Good Housekeeping Standards" and any supplemental recommendations as provided by Gotham.